IGNOU Textbooks & Study Material

Hindi Title TBA

Hindi Title TBA

Basics of Spanish Language and Culture-II

Basics of Marketing

Focus on the Customer

Basic Quantitative Techniques

Service Quality and Improvement

Managing Service Operations - I

Hindi Title TBA

Hindi Title TBA

Elementary Spanish

Written Communication Skills

Understanding Customer Requirements

Introduction to Service Operations

Economy and Services

Managing Service Promises

Hindi Title TBA

Basics of Spanish Language and Culture-I

Fundamentals of Management

Foundations of Services Marketing

Understanding Human Behaviour

Service Design

Delivering and Performing Services

Managing Service Operations - II