Assignment Code: BEGE-104/TMA/2022-23

Course Code: BEGE-104

Assignment Name: English for Business Communication

Year: 2022-2023

Verification Status: Verified by Professor

Max. Marks: 100

Note: Answer all questions

1. Draw up a proposal for package tour of all the important tourist destinations in your state in response to enquiries by an educational institution with an international student population. They will need you to organize this tour on a regular basis three times a year. (20)

Preparation:

Collect information about students, nationality, age group, attitudes

Collect information about suitable tourist destination

Collect information about travel and accommodation tariffs

Calculate number of days required for a comprehensive tour

Calculate staff costs

Calculate profit margin.

Ans)

Title Page

A Proposal for a Package Tour of All the Important Tourist Destinations in Gujarat

Submitted to the Principal of Lady Sophie College by Global Tourister.

Table of Contents

1. Project Chart

2. Executive Summary

3. Background

4. Project Plan

Project Chart

Executive Summary

This proposal is submitted for the implementation of the proposed tour programmes for the students at Lady Sophie College, Rajkot on a regular basis three times a year.

Information about suitable tourist destinations across Gujarat has been collected. We have short listed some of the most popular tourist destinations across the state which are easily accessible. Some of the destinations we propose are - Gandhinagar, Veraval-Somnath, Dwarka, Palitana, Daman and Diu, Porbandar and Kutch-Bhuj, However, you are free to add more to the list. We will be getting the governmental clearance wherever required.

Background

Global Tourister is one of the leading tour operators in Gujarat. We have been conducting tours and sightseeing for the past ten years. As our name suggests, we also have a national and global presence. Recently we were given the project by Ambe Group of Educational Institutions of Baroda to organize tours on regular basis for their students from the primary section to post graduation classes.

Project Plan

Our proposed project plan is a visualization of the tour packages we would be offering Lady Sophie College on a regular basis three times a year. We propose to organize the tours during the months of February, June and October. Each tour package shall consist of ten days.

Project Schedule

Time required for implementation - 30 days

First phase of the tour - February 10th to February 20th.

Budget Estimate

Given below is an estimate of expenditure likely to be incurred for a single tour package. We have included travel and accommodation tariffs, boarding and other related expenses. The recurring costs shall be additional to the initial estimate and the break-up is given in the table:

Conclusion

The terms and conditions worked out are viable economically and will be to the satisfaction of both the College management and the students. We are open to discussion and further clarification. We would appreciate an early response so as to accommodate further changes.

2. Make appropriate sentences for the situation given below. One is given as an example. (7)

Example: Answering the telephone.

Answer: Good morning Kavita Nagapal speaking. How may I help you?

i) Offering to take a message.

Ans) Would you like to leave a message?

ii) Saying who you are.

Ans) This is Neha Gupta.

iii) Asking to speak to Aman.

Ans) I'd like to speak to Aman Thakur, please.

iv) Asking the caller for more information about the call.

Ans) Could you tell me why you'd like to speak to the Principal, please?

v) Saying someone is unavailable.

Ans) Ms. Sonia Singh is in a meeting.

vi) Asking for the caller’s name.

Ans) Could you tell me your name, please?

vii) Asking the caller to repeat something.

Ans) Could you say that again, please?

3. Proposal for Acquiring Additional Floor Space

For KIDS’ WORLD, Visakhapatnam Branch

Submitted to the General Manager

KIDS’ WORLD

By the Regional Manager, Visakhapatnam

12 September

i) What information does the above box give you?

Ans) The information conveyed here consists of- the proposal made, to whom it is addressed and by whom the proposal is made.

ii) What is being proposed?

Ans) The proposal is for acquiring additional floor space for KID'S WORLD, Vishakhapatnam.

iii) To whom is it addressed?

Ans) The proposal is addressed to the general Manager of KID'S WORLD.

iv) By whom is it proposed?

Ans) It is proposed by the Regional Manager, Vishakhapatnam.

4. EXECUTIVE SUMMARY

It is proposed that the floor of KIDS’ WORLD, Visakhapatnam be increased in view of the tremendous increase in the volume of sales over the past three years. The first floor of the present premises has been identified as suitable for the purpose. The cost of investment for the lease can easily be compensated for by the returns on it by way of increased sales.

i) What does the summary indicates?

Ans) The section states the proposal for increasing the floor space of KID'S WORLD. The solution to the problem has also been identified along with the economic feasibility of the proposal.

ii) What are the essential points it highlights?

Ans) It highlights the benefits of already having identified suitable space for the expansion and the economic sense behind the proposal.

iii) Will the reader view the proposal favourably on reading the summary?

Ans) The reader by all means would view the proposal in a favourable light.

4. Change the following sentences into the passive voice. Omit the doer where it is necessary. (10)

i) China produces these types of telephones.

Ans) These types of telephones are produced by China.

ii) We make water from a mixture of hydrogen and oxygen.

Ans) Water is made from a mixture of hydrogen and oxygen.

iii) Someone hit my car from the back.

Ans) My car was hit from the back.

iv) Employers pay many manual workers weekly.

Ans) Many manual workers are paid weekly by employers.

v) Madam Curie discovered Radium.

Ans) Radium was discovered by Madam Curie.

vi) They announced the winners of the Nobel Prizes in Physics and Chemistry yesterday.

Ans) The winner of the Nobel Prize in Physics and Chemistry were announced yesterday.

vii) Countries store most nuclear waste underground.

Ans) Most nuclear waste is stored underground.

viii) If there is a vacancy, we first ask suitable in-house candidates to apply.

Ans) If there is a vacancy, suitable in-house candidates are asked first to apply.

ix) They have cleared all the roads in the area due to VIP movement.

Ans) All the roads in the area have been cleared due to the movement of VIP.

x) They elected a new mayor yesterday.

Ans) A new mayor was elected yesterday.

5. Complete the sentences with suitable phrasal verbs from the box. (10)

(switch off, come up with, believe in, look after, hang up, look forward to, wait for, pass on, talk about, turn down)

i) Why don’t we ……………………….. the new deal on the way to the airport?

Ans) Why don't we talk about the new deal on the way to the airport?

ii) We ………………………………………..the electricity during ‘Earth Hour’?

Ans) We switched off the electricity during 'Earth Hour'.

iii) I will ……………………………your email.

Ans) I will look forward to your email.

iv) We………………………………. his offer as the price he quoted was too high.

Ans) We turned down his offer as the price he quoted was too high.

v) I……………………………. getting results, don’t you?

Ans) I believe in getting results, don't you?

vi) We will have to ……………………. the PR Manager to give his opinion.

Ans) We will have to wait for the PR Manager to give his opinion.

vii) Prashant is going to …………………………the new factory.

Ans) Prashant is going to look after the new factory.

viii) I have to …………………..the phone now, as I’m getting late for my meeting.

Ans) I have to hang up the phone now, as I'm getting late for my meeting.

ix) The management will have to …………………………. a better solution if it wants to pacify the workers.

Ans) The management will have to come up with a better solution if it wants to pacify the workers.

x) Can you………………….. the message to Mr. Bose when you meet him?

Ans) Can you pass on the message to Mr. Bose when you meet him?

6. Change the words in bold into direct speech. (10)

(a) Geetika Singh said that she was very keen to work for us. (b) She said that she had been working at Pioneering Publisher for the last three years. When we asked her about her reasons for leaving, she said that (c) she liked what she did, but she wanted more responsibility and challenges. As far as her terms of notice are concerned, she said that (d) she couldn’t leave her job for another month. When we offered her the job in our company she said that (e) she would be glad to join provided she was given a promotion as Chief Editor.

Ans)

a) "I am very keen to work for you", said Geetika Singh.

b) Geetika Singh said, "I have been working at Pioneering Publisher for the last three fears."

c) "I like what I do, but I want more responsibility and challenges.”

d) "I cannot leave my job for another month."

e) "I would be glad to join if I am given a promotion as Chief Editor."

7. Complete the letter given below. (10)

[Date]

[ To – Name]

[Company]

[Address]

[City, State PIN code]

Dear [Ms./Mr. last name]

It has been a month since we installed your new dishwasher

……………………………………………………………………………………………………………………………………………………..……………………………………………………………………………………………………………………………..

Please help us to serve you better by filling in the enclosed customer feedback form,

…………………………………………………………………………………………………………………………………………………….……………………………………………………………………………………………………………………………

Thanks for buying our product. ………………………………………………………………………………............................................................................………………………………………………………………………………………………………………………………………

Sincerely,

[Your name]

…………………………………………………………………………………………………………………………………………

Ans)

01-Dec-2022

To, Mina

ABC Enterprises

XYZ Apt, 2nd Floor

[Mumbai, MH 401 001]

Dear Ms. Mina,

It has been a month since we installed your new dishwasher. I am writing to know if it is functioning properly and taking care of your needs.

Please help us to serve you better by filling in the enclosed customer feedback form. It will take a few minutes to do so. To return it to us, simply drop the completed form into a post box as it is already stamped and addressed to us.

Thanks for buying our product. If there is anything further I can do for you, please feel free to call us at the numbers given on the letterhead.

Sincerely,

Mr. Aman

8. Prepare a checklist of writing effective sales letters. (10)

Ans) Some important factors to consider while writing sales correspondence:

1. It should have an effective opening to get the attention of the reader and generate interest.

2. It should address the customer's need and how you can satisfy his/her need.

3. It should clearly state what the customer is expected to do in case s/he wishes to buy a product. The action to be taken should be within easy reach and possibility of the customer.

4. It should also indicate how the action performed will benefit the receiver of the letter.

5. The tone should be polite and conversational. Humour should be avoided.

6. It should be checked and revised for accuracy.

9. Some words can be used a noun, verb, adjectives or adverb. For example, the word ‘sound’ can be used as a noun (‘The ugly sound of honking cars is a regular feature of life in Delhi’), as a verb (‘As soon as the siren sounded, the people left their workstations to go home’), as an adjective (‘She gave me sound advice’) or as an adverb (‘She slept soundly’).

Fill in the sentences below with the appropriate words given in the box. Remember to make the necessary changes in the word. (4)

(Frequent, storm, sparkle, question)

(a) Some business letters are in the form of a questionnaire in which you have to answer a set of ……………………………………………………

Ans) questions(noun)

(b) When the Manager ……………………………………………..his subordinates about the missing file, they answered quite fearlessly.

Ans) questioned (verb)

(c) His ………………………. Spirit has not dimmed with advancing years.

Ans) questioning (adjective)

(d) He looked at me……………………………………….

Ans) questioningly (adverb)

(e) The ……………………..weather kept people at home.

Ans) stormy (adj)

(f) The MD ………………………………out of the meeting after meeting stiff opposition to his proposal.

Ans) stormed (verb)

(g) The strike was like a ………………………….in a teacup because it ended within a few hours of its beginning.

Ans) storm (noun)

(h) The dewdrops glinted and ……………………….in the morning sunshine.

Ans) sparkled (verb)

(i) The ……………………. waters of the spring gushed out from the side of the mountain.

Ans) sparkling (adj)

(j) A …………………………of mischief lit up the face of the child.

Ans) sparkle (noun)

(k) He is a ………………………visitor to Delhi.

Ans) frequent (adj)

(l) The Manager noticed that employees ……………………………..the cafeteria and concluded that they were either found of eating or of shirking work.

Ans) frequented (verb)

(m) After his retirement, the management spoke of him …………………………. and with great affection.

Ans) frequently (adv)

(n) The ……………………..of swine flu is increasing in a alarming manner.

Ans) frequency (noun)

10. Complete the following sentences by adding noun clauses as objects. Use the clues given in brackets and the appropriate subordinating conjunction. (8)

i) I don’t know ………………………………. (get/money back).

Ans) I don't know how to get the money back.

ii) Can anyone tell me …………………………………………. (the matter/with him)?

Ans) Can anyone tell me what's the matter with him?

iii) Please confirm …………………………………. (you can come/on Sunday).

Ans) Please confirm when you can come on Sunday.

iv) It is a good thing ………………………… (he/working hard).

Ans) It is a good thing that he is working hard.

v) The airhostess asked me ……………………………………………….. (want/coffee, tea or juice).

Ans) The airhostess asked me whether I wanted coffee, tea or juice.

vi) I don’t understand …………………………………………. (she couldn’t/come/event).

Ans) I don't understand why she couldn't come for the event.

vii) Preeti hasn’t decided …………………………………. (go/Mumbai).

Ans) Preeti hasn't decided how she should go to Mumbai.

viii) Jitendera didn’t say …………………………………………..(he/stay in Delhi).

Ans) Jitendera didn't say where he stayed in Delhi.